Återbetalningspolicy
You have the right to exchange or return your product(s) within 14 days of receiving your order. Unfortunately, if 14 days have passed since you received your item, we cannot offer a refund or exchange.
If you wish to return or exchange a product(s), or if you have any other questions, please contact us at info@pridelity.com. Please include your name, order number, and the product(s) you wish to return or exchange.
In cancellation and return situations, your payment/refund will be returned to your account using the same payment method that you used to place the order. Once the refund has been processed, you will receive a confirmation email, and the refund will typically appear in your account within 2-10 business days. Please note that currency exchange rates may slightly affect the final refund amount.
Order Return:
To qualify for a refund, your item must be unused, unwashed, and in the same condition as when you received it.
If you wish to return a product or your entire order, please contact us at info@pridelity.com for detailed information. The return address is provided in the order confirmation that accompanied your package. Please note that we do not refund the original shipping costs for your order in cases of return. You are responsible for the cost of return shipping. You will need to arrange the return shipment yourself using your local postal service or another suitable method.
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it and your refund will be processed, and the amount will be automatically applied to your credit card or original payment method within a specified number of days. Typically, the refund will appear in your account within 2-10 business days. Please note that currency exchange rates may slightly affect the final refund amount.
When contacting us regarding a return, please include your name, order number, and the product(s) you wish to return in your message.
Product Exchange:
To qualify for an exchange, your item must be unused, unwashed, and in the same condition as when you received it.
If the items do not fit and you wish to exchange them, please contact us at info@pridelity.com for detailed information. The return address is provided in the order confirmation that came with your package. You are responsible for the cost of shipping the product to be exchanged. You will need to arrange the return shipment yourself using your local postal service or another suitable method.
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it and inform you whether your exchange has been approved or rejected. If approved, we will send you a new one in the desired size. Please note that the delivery time for your exchanged product(s) may vary depending on your location.
When contacting us regarding an exchange, please include your name, order number, and the product(s) you wish to replace in your message.
Order Modification and Cancellation
You have the right to modify or cancel your order within 2 hours of placing it. If more than 2 hours have passed but your order has not yet been processed, modifications may still be possible. In such cases, please contact our customer service immediately at info@pridelity.com with your name and order number. Approved refunds will be credited using your original payment method.
If the order has already been dispatched, no changes can be made. However, in accordance with consumer protection laws, you have a 14-day right of withdrawal starting from the day you receive the products.
Please note that failing to pick up a package does not constitute a legal cancellation. If a package is returned to us as uncollected, we can arrange a redelivery if you contact us within 30 days of the return. If no redelivery is agreed upon within this 30-day period, the items will be returned to our inventory for resale, and the order payment will be automatically refunded to the customer. After this period, the order is considered forfeited, and a new purchase must be made if you still wish to receive the products.
Incorrect, Lost or Damaged Product:
We will gladly provide a full refund or a free replacement if the items you receive are incorrect or damaged. If your product/order arrives damaged or incorrect, please send us pictures of the item along with your name and order number to info@pridelity.com. In some cases, a refund or replacement can be processed based solely on the provided images, and you are not required to return the damaged product unless you choose to do so.
If the order is lost during transit, please notify us immediately at info@pridelity.com.
Late or Missing Refunds:
Typically, the refund will appear in your account within 2-10 business days, though it may take longer in some cases. If you haven’t received a refund, start by checking your bank account. Next, contact your credit card company, as it may take some time before your refund is officially posted. If the issue persists, reach out to your bank, as there may be a processing time before a refund is posted. If, after these steps, you still haven't received your refund, please contact us at info@pridelity.com.
If you have more questions related to our return/replacement policy, please contact us at info@pridelity.com.