Terms of service
This website is operated by Pridelity Throughout the site, the terms “we”, “us” and “our” refer to Pridelity. Pridelity offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. The website Pridelity.com sells clothing products in the online store. We reserve the right to change delivery terms and prices without notice.
Our store is hosted on Shopify Inc. ("Shopify"). They provide us with the online e-commerce platform that allows us to sell our products and services to you.
PRIVACY POLICY & DATA PROTECTION
We value your privacy and comply with GDPR and other applicable data protection regulations. By using our services, you agree to our data processing practices. You can find more details on how we collect, store, and use your personal data in our Privacy Policy.
INTELLECTUAL PROPERTY RIGHTS
Content on this website (images, logos, and product designs), is the intellectual property of Pridelity and its licensors. Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
USER CONDUCT
By using our website, you agree not to:
- Violate any laws, regulations, or third-party rights.
- Submit false or misleading information.
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Engage in fraudulent, abusive, or harmful behavior.
We reserve the right to suspend or block users violating these terms.
LIMITATION OF LIABILITY
We do our best to ensure accurate product descriptions and high-quality service. However, we do not guarantee that our website will always function error-free or be uninterrupted. Pridelity is not liable for:
- Indirect or incidental damages.
- Loss of profits or business opportunities.
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Delays or failures caused by events outside our reasonable control, including natural disasters, government actions, strikes, or supply chain disruptions.
GOVERNING LAW AND DISPUTES
These Terms of Service shall be governed by the laws of Finland and the European Union where applicable. Any disputes shall primarily be resolved through negotiation. If a resolution cannot be reached, disputes will be handled in the District Court of Finland unless otherwise required by mandatory consumer protection laws.
THIRD-PARTY SERVICES & EXTERNAL LINKS
Our website may contain links to third-party services, including Shopify, payment providers, and shipping companies. We are not responsible for the privacy policies, terms, or actions of these third parties.
CURRENCY CONVERSION
Our store automatically converts prices, including shipping costs, to the currency of your location. The conversion is based on current exchange rates, but the final amount charged may vary slightly depending on your payment provider or bank's exchange rate and fees. Please note that the $100 free shipping threshold may also fluctuate depending on your local currency.
ORDERING
Products to be ordered are selected on the website by adding them to the shopping cart. The order is placed by paying the contents of the shopping cart at the online store's checkout. When placing an order, you accept the delivery terms, product prices, and any shipping costs. The ordered items are printed/embroidered on demand, so it is crucial for the customer to verify the order details and products for accuracy.
At the time of ordering, provide an email address to which an order confirmation will be sent. The order confirmation includes the ordered products and their prices. It is the buyer's responsibility to provide the correct delivery address and to check that the order confirmation is correct to identify any errors. We reserve the right to refuse to fulfill an order.
ACCOUNT AND ORDERS
To view your orders, you can log into your account by clicking the character icon/log in button in the store menu. You can also use the link provided in the order confirmation email to log in with your order email address. Once logged in, you can view both your current and past orders, as well as manage your order details.
PAYMENT PROVIDERS AND METHODS
Payment service provider: Shopify Payments (Powered by Stripe)
Payment Methods: Our store accepts payments through Shopify Payments. Shopify Payments supports a range of options, including Visa, Mastercard, Maestro, American Express, Google Pay, Apple Pay, Shop Pay, UnionPay, Bancontact, and iDEAL for a convenient and secure checkout experience.
ORDER PACKAGING
For your privacy, we ship orders in plain packaging with no logos, and your payment will appear as "SP PRDLTY APPAREL" on your bank statement.
SHIPPING POLICY
Each product is printed on the customer's order, so we hope the customer checks that the order is correct, including the size of the product. The processing duration for your order is depending on the order size. Our products are carefully printed one by one. Typically, it requires 2-4 days of production to prepare your items for shipping. Delivery may take longer depending on the size of the order, holidays, or promotions.
We ship worldwide to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, and USA.
The delivery duration and costs varies by country/region. You can read more specific information about delivery pricing, delivery times and tracking from here:
https://pridelity.com/policies/shipping-policy
If the value of the order is over $100 USD, we will cover the delivery cost! The shipping company delivers the package to the delivery address or your nearby service point, depending on the size of the order.
If you have more questions related to shipping, please contact us at info@pridelity.com.
RETURN/REPLACEMENT POLICY
You have the right to exchange or return your product(s) within 14 days of receiving your order. Unfortunately, if 14 days have passed since you received your item, we cannot offer a refund or exchange.
If you wish to return or exchange a product(s), or if you have any other questions, please contact us at info@pridelity.com. Please include your name, order number, and the product(s) you wish to return or exchange.
In cancellation and return situations, your payment/refund will be returned to your account using the same payment method that you used to place the order. Once the refund has been processed, you will receive a confirmation email, and the refund will typically appear in your account within 2-10 business days. Please note that currency exchange rates may slightly affect the final refund amount.
Order Return:
To qualify for a refund, your item must be unused, unwashed, and in the same condition as when you received it.
If you wish to return a product or your entire order, please contact us at info@pridelity.com for detailed information. The return address is provided in the order confirmation that accompanied your package. Please note that we do not refund the original shipping costs for your order in cases of return. You are responsible for the cost of return shipping. You will need to arrange the return shipment yourself using your local postal service or another suitable method.
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it and your refund will be processed, and the amount will be automatically applied to your credit card or original payment method within a specified number of days. Typically, the refund will appear in your account within 2-10 business days. Please note that currency exchange rates may slightly affect the final refund amount.
When contacting us regarding a return, please include your name, order number, and the product(s) you wish to return in your message.
Product Exchange:
To qualify for an exchange, your item must be unused, unwashed, and in the same condition as when you received it.
If the items do not fit and you wish to exchange them, please contact us at info@pridelity.com for detailed information. The return address is provided in the order confirmation that came with your package. You are responsible for the cost of shipping the product to be exchanged. You will need to arrange the return shipment yourself using your local postal service or another suitable method.
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it and inform you whether your exchange has been approved or rejected. If approved, we will send you a new one in the desired size. Please note that the delivery time for your exchanged product(s) may vary depending on your location.
When contacting us regarding an exchange, please include your name, order number, and the product(s) you wish to replace in your message.
Order Modification and Cancellation:
You have the right to modify or cancel your order within 2 hours of placing it. If more than 2 hours have passed but your order has not yet been processed, modifications may still be possible. In such cases, please contact our customer service immediately at info@pridelity.com with your name and order number. Approved refunds will be credited using your original payment method.
If the order has already been dispatched, no changes can be made. However, in accordance with consumer protection laws, you have a 14-day right of withdrawal starting from the day you receive the products.
Please note that failing to pick up a package does not constitute a legal cancellation. If a package is returned to us as uncollected, we can arrange a redelivery if you contact us within 30 days of the return. If no redelivery is agreed upon within this 30-day period, the items will be returned to our inventory for resale, and the order payment will be automatically refunded to the customer. After this period, the order is considered forfeited, and a new purchase must be made if you still wish to receive the products.
Incorrect, Lost or Damaged Product:
We will gladly provide a full refund or a free replacement if the items you receive are incorrect or damaged. If your product/order arrives damaged or incorrect, please send us pictures of the item along with your name and order number to info@pridelity.com. In some cases, a refund or replacement can be processed based solely on the provided images, and you are not required to return the damaged product unless you choose to do so.
If the order is lost during transit, please notify us immediately at info@pridelity.com.
Late or Missing Refunds:
Typically, the refund will appear in your account within 2-10 business days, though it may take longer in some cases. If you haven’t received a refund, start by checking your bank account. Next, contact your credit card company, as it may take some time before your refund is officially posted. If the issue persists, reach out to your bank, as there may be a processing time before a refund is posted. If, after these steps, you still haven't received your refund, please contact us at info@pridelity.com.
If you have more questions related to our return/replacement policy, please contact us at info@pridelity.com.
Warranty:
The warranty covers manufacturing and material defects. The warranty does not cover normal wear and tear or damage caused by external factors, such as incorrect washing treatment or accidents.
Our liability is determined according to applicable law. If you notice that the product is defective, you must contact our customer service, even if the return period has already expired.
Warranty issues are handled on a case-by-case basis.
info@pridelity.com
Environmental qualities and characteristics →
General Product Safety Regulation (GPSR)
All products in our online store are intended for adults. All our products have a 2-year warranty in the EEA and the UK in accordance with the EU General Product Safety Regulation. Additionally, the products meet the requirements of safety standards, ensuring they are safe to use for their intended purpose. For more information, please visit the product pages on our online store. Manufacturer contact information: Pridelity / 3288465-6 / Ratakatu 2 as 5a, Pori, Finland / info@pridelity.com.
MODIFICATION OF TERMS
The online store reserves the right to make decisions and to change these terms of service without prior notice. By continuing to use our services, you agree to the amended terms.
CONTACT INFORMATION FOR THE ONLINE STORE
Email: info@pridelity.com
All matters not mentioned in these terms of service will be handled on a case-by-case basis.