Freshly founded in August 2024, Pridelity is your go-to destination for fabulous, high-quality Pride merch. We design and sell vibrant, joyful pieces that celebrate love and diversity. Join us and wear your pride with a smile! Here you can read more About Us.
General
What is Pridelity.com?
What payment methods are accepted?
Credit Cards: Visa, Mastercard, Maestro, American Express, UnionPay
Wallets: Apple Pay, Google Pay
Local payment methods: Bancontact, iDEAL
Other: PayPal, Shop Pay
Where is Size/Care guide for the clothing?
You can find size and care guides here.
How can I contact customer service?
If you didn’t find the answer to your question in our FAQ or if you have any additional inquiries, please feel free to reach out to us through our Contact Us page or send us email at info@pridelity.com. We’re here to help!
Which countries do you ship to?
We ship worldwide to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and USA.
Delivery
How much does the shipping cost?
The delivery cost varies by country. If the value of the order is over $100 USD, we will cover the delivery cost!
Our store automatically converts prices, including shipping costs, to the currency of your location. The conversion is based on current exchange rates, but the final amount charged may vary slightly depending on your payment provider or bank's exchange rate and fees. Please note that the $100 free shipping threshold may also fluctuate depending on your local currency.
Shipping fees by country/region:
EU €5,90 EUR
USA $7,00 USD
Canada $10,00 CAD
UK £6,00 GBP
Australia $10,00 AUD
Norway kr73,00 NOK
New Zealand $11,00 NZD
Singapore S$9,00 SGD
Switzerland & Liechtenstein ₣6,00 CHF
Japan ¥1,000 JPY
How long does delivery take?
Estimated shipping rates by country/region:
USA 2-5 business days
Canada 2-6 business days
UK 2-4 business days
EU 2-7 business days
Rest of the World 4-10 business days
These are delivery times only. On top of that, the fulfillment of a print-on-demand order normally takes an estimated 2-4 days. Delivery may take longer depending on the size of the order, holidays, or promotions.
Can I track my order?
Yes! Once your order is shipped, you will receive a shipping confirmation that includes the tracking number provided by the carrier. You can find more detailed information about your order at www.parcelsapp.com or by entering your tracking number on your local post's tracking page.
My order
How do I cancel or modify my order?
You can cancel or modify your order by contacting our customer service at info@pridelity.com. We recommend contacting us as soon as possible, as it is no longer possible after the product is produced.
You can read more about our return policy here: Return Policy
What should I do if my size is not available for a product?
Please email our customer service at info@pridelity.com and we'll work together to find the perfect size for you!
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service at info@pridelity.com. Kindly provide us with your order number and photos of the damaged or incorrect item. We will promptly send you a replacement at no extra cost!
Other
Do you give back to the community?
Absolutely. We are committed to supporting the LGBTQ+ community in meaningful ways. You can be assured that a portion of our efforts and proceeds goes towards supporting LGBTQ+ causes and initiatives. As a new store, we have decided to donate a portion of our profits each quarter to various LGBTQ+ non-profit organizations. Additionally, we donate clothing, including from our returns, to a local charity that supports children's welfare.
Your purchase helps us continue making a positive impact and promoting inclusivity and equality.
How do you ensure inclusivity and representation in your products?
We offer a wide range of products for various identities and genders, but it's challenging to include everything. If you have a specific request, please send us a message, and we'll do our best to add it to our collection!
How can I keep up with your latest collections and updates?
You can join our email list at the bottom of the page to be the first to hear about discounts, sales, and other new stuff!
I have a product idea. Can you make it happen?
If you have an idea for pictures, prints, or anything, we'd love to hear it! If we'll approve your idea, we might bring it to life.